Who we are
Last Updated: May 2026
1. Introduction
PDS Delivery Ltd (“PDS Delivery”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:
- Visit our website at pdsdelivery.com
- Use our delivery services
- Contact us by telephone, email, WhatsApp or other means
- Receive deliveries facilitated by PDS Delivery on behalf of a pharmacy or healthcare provider
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
2. Who We Are
PDS Delivery Ltd
Registered Address:
Sure Store
Rayner Lane
Ashton-under-Lyne
OL7 0FU
Email: admin@pdsdelivery.com
PDS Delivery provides prescription and healthcare delivery services to pharmacies and healthcare providers throughout the United Kingdom.
For the purposes of data protection law:
- Pharmacies are generally the Data Controllers of patient information.
- PDS Delivery generally acts as a Data Processor when carrying out deliveries on behalf of pharmacies.
- In certain circumstances, PDS Delivery may act as a Data Controller for its own business administration, website operations, customer service and employment activities.
3. Information We Collect
Information You Provide
We may collect:
- Name
- Address
- Email address
- Telephone number
- Delivery instructions
- Communications with us
- Customer service enquiries
Information Provided by Pharmacies
To complete deliveries, pharmacies may provide:
- Patient name
- Delivery address
- Telephone number
- Prescription reference information
- Delivery preferences
- Proof of delivery requirements
Technical Information
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and analytics data
4. Special Category Data
As a prescription delivery provider, we may process information that could indirectly reveal health-related information.
We only process such information:
- On behalf of pharmacies and healthcare providers;
- To complete healthcare-related deliveries;
- Where legally permitted under UK GDPR.
We do not access or review the contents of prescription packages except where operationally necessary.
5. How We Use Your Information
We may use personal information to:
- Arrange and complete deliveries
- Provide delivery tracking updates
- Send delivery notifications via SMS, WhatsApp, email or telephone
- Obtain proof of delivery
- Manage customer service enquiries
- Investigate complaints
- Prevent fraud and misuse of services
- Maintain operational records
- Comply with legal and regulatory obligations
- Improve our services and website
6. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Contractual Necessity
Where processing is necessary to perform delivery services.
Legal Obligation
Where we are required to comply with applicable laws and regulations.
Legitimate Interests
Including:
- Service administration
- Delivery management
- Route optimisation
- Security monitoring
- Complaint investigation
- Fraud prevention
- Business improvement
Consent
Where required for specific communications or optional services.
7. Delivery Notifications
We may send delivery-related notifications via:
- SMS
- Telephone
These communications are service-related and are necessary to facilitate deliveries and provide delivery updates.
8. Proof of Delivery
To confirm successful delivery we may collect:
- Delivery timestamp
- GPS location data
- Recipient name
- Signature
- Photographic proof of delivery
- Delivery status information
These records are maintained for operational, legal and contractual purposes.
9. Sharing Your Information
We may share personal information with:
Pharmacies and Healthcare Providers
To confirm delivery status and manage services.
Drivers and Delivery Personnel
Only where necessary to complete deliveries.
Technology Providers
Including:
- Delivery management systems
- Cloud hosting providers
- Communication platforms
- IT support providers
Regulatory Authorities
Where required by law.
Law Enforcement Agencies
Where legally required or necessary to prevent or investigate crime.
We do not sell personal information to third parties.
10. Data Security
We take appropriate technical and organisational measures to protect personal data, including:
- Access controls
- Password protection
- Secure hosting environments
- Encryption where appropriate
- Staff training
- Monitoring and auditing
- Secure disposal procedures
We continuously review our security measures to protect information from unauthorised access, loss or misuse.
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods may vary depending on:
- Operational requirements
- Legal obligations
- Regulatory requirements
- Contractual obligations
Where information is no longer required, it is securely deleted or anonymised.
12. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing relies on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
13. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
- Maintain website security
You can control cookie settings through your browser preferences.
A separate Cookie Policy may be provided on our website.
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.
15. International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
Data Protection Officer / Privacy Contact
PDS Delivery Ltd
Sure Store
Rayner Lane
Ashton-under-Lyne
OL7 0FU
Email: admin@pdsdelivery.com
Website: PDS Delivery
17. Complaints
If you are dissatisfied with how we handle your personal information, you have the right to complain to:
Information Commissioner’s Office (ICO)
18. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations. The latest version will always be available on our website.
Suggested text: Our website address is: https://pdsdelivery.com.